We processed a Personal Injury case. The insurance claim was sent to the patient's auto policy carrier. They refused payment, so we submitted it to their other insurance. Eventually, both payers paid the claims. The auto carrier paid at full value, and the secondary paid at a reduced rate due to my contract agreement with them. The account now has a credit balance. What do I do with the overpayment? Do I keep it? Is there a formula for refunding it to the insurance carriers?
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